Not sure if that's true - but if my installer crashes again (ugh, from 72% complete to restarting at 0, sadface) I will try it and post here to update. For example there is no old connections in my internet settings to even remove.
maybe it's something else for me because it still just won't work =( Hope it works for everyone else, maybe I'll find something that works for me!
According to a few posts on the official forums, it's not necessary to delete the entire folder, just the 'agent' folder inside the folder. I am however looking for an alternative solution as the above doesnt work for me.
The Blizzard desktop application uses a process called Agent to install and patch Blizzard games.
The steps below may resolve problems in which Agent can’t download data or install files.
The world of Sanctuary is again on the threshold of the war of Good and Evil. 20 years passed and many heroes did not live to see the moment when an unusual meteorite fell on the monastery.